Download fails from Flow export

Here’s the message I’m getting when I run the export csv file from the email link.
Any clues? Haven’t heard back from an email reply to help@parabola.io

See below

Hi @Mark_Berry - Happy to help! I’m not seeing an email from you on our side. I’ve just sent a message from help@parabola.io so we can dig into this further!

Thanks Emory, Looks like the email to help@parabola.io has gone AWOL. I’ve resent it. :grinning: :grinning: :grinning:

Thanks again Emory,
Have now re-run the flow and this time it worked, as expected.
Many thanks.
Mark