Hey all!
I understand some of you are upset, and I want to reiterate that we fully intend to work with existing customers on custom plans that don’t break their budgets. We’re definitely not trying to pull the rug out from under you. The initial email/announcement was intended to give everyone a heads up about the new pricing and let them know we’d work with them as they migrate to more powerful plans.
To clarify, while we do believe these new plans are much better for most people, we’re not forcing anyone to leave the current plan they’re on. Your current credit limit/price will still work going forward.
When you do want to upgrade to get access to the larger amount of usage: if you don’t feel your usage (or team size) fits into the new plans, just email us. We’ve already spoken with a lot of people and gotten them set up with custom plans.
In parallel, we’re trying to figure out how to address the feedback in this thread about a more formal “Starter” plan in between $0 and $80/month for companies under 5 people at ~$20/month. We’ll include some scheduled flows. Understand not everyone wants to have to ask for a custom plan, so you can submit a request to join the Starter tier here.