# Website Live ChatBox **URL:** \ **Category:** Ask a question\ **Created:** [December 4, 2020, 4:41pm UTC](https://community.parabola.io/t/website-live-chatbox/1340 "2020-12-04T16:41:18Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![emiliofcastillo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.parabola.io/emiliofcastillo/32/992_2.png) [@emiliofcastillo](https://community.parabola.io/u/emiliofcastillo)\ **Post date:** [December 4, 2020, 4:41pm UTC](https://community.parabola.io/t/website-live-chatbox/1340/1 "2020-12-04T16:41:18Z")
Hello friends. When I first started with Parabola they had a live chatbox build into their website whereby we could ask questions. That no longer appears to be the case. Does anyone know what is the best way to get a live agent or support to help troubleshoot a flow? ---
**Author:** ![anon36387498](https://avatars.discourse-cdn.com/v4/letter/a/b38774/32.png) [@anon36387498](https://community.parabola.io/u/anon36387498)\ **Post date:** [December 4, 2020, 6:17pm UTC](https://community.parabola.io/t/website-live-chatbox/1340/2 "2020-12-04T18:17:02Z")
Hello @emiliofcastillo! The live chatbox should still be available, though I’ll take a further look into why it isn’t appearing currently for your device. In the meantime we’re happy to help troubleshoot a flow and can be contacted at [help@parabola.io](mailto:help@parabola.io) 🙂 ---
**Author:** ![emiliofcastillo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.parabola.io/emiliofcastillo/32/992_2.png) [@emiliofcastillo](https://community.parabola.io/u/emiliofcastillo)\ **Post date:** [December 4, 2020, 7:42pm UTC](https://community.parabola.io/t/website-live-chatbox/1340/3 "2020-12-04T19:42:16Z")
Thank you @anon36387498. I have a text column with a date like this: “Dec 1st, 2020” I want convert it to an actual date column for the purposes of sorting that column sequentially by date. At present, when I sort it, it sorts alphabetically by the first letter of the month…how can I sort this column by date? ---
**Author:** ![daniel](https://sea2.discourse-cdn.com/flex020/user_avatar/community.parabola.io/daniel/32/732_2.png) [@daniel](https://community.parabola.io/u/daniel)\ **Post date:** [December 4, 2020, 11:39pm UTC](https://community.parabola.io/t/website-live-chatbox/1340/4 "2020-12-04T23:39:40Z")
Hi Emilio 👋 I just sent you an email outlining how to set this up, but I wanted to close the loop here in case anyone has a similar question. Using a [Format dates](https://parabola.io/transform/format-dates) step, we can convert your current date format into a Unix format. Once that’s converted, we can use a [Sort rows](https://parabola.io/transform/sort-rows) step to sort the dates. Your formatting rules should look like this. **Starting Format** - Dec 1st, 2020 `MMM Do, YYYY` **New Format** - 1606780800 `X` After sorting your column in `ASC` or `DESC` order, we can convert them back into a readable format like this: **Starting Format** - 1606780800 `X` **New Format** - Dec 1st, 2020 `MMM Do, YYYY` Hope that helps! ---
**Author:** ![Mark\_Berry](https://sea2.discourse-cdn.com/flex020/user_avatar/community.parabola.io/mark_berry/32/2159_2.png) [@Mark\_Berry](https://community.parabola.io/u/Mark_Berry)\ **Post date:** [February 29, 2024, 2:35am UTC](https://community.parabola.io/t/website-live-chatbox/1340/5 "2024-02-29T02:35:40Z")
Hi Daniel. I’ve followed those instructions and the new column is blank… Can you see where I’m going wrong? ![Date Reformatting](https://us1.discourse-cdn.com/flex020/uploads/parabola/original/2X/1/107027ea06c3370d1c4530e04a9655be7dbf94a5.png) ---
**Author:** ![Emory\_Stainbrook](https://sea2.discourse-cdn.com/flex020/user_avatar/community.parabola.io/emory_stainbrook/32/1772_2.png) [@Emory\_Stainbrook](https://community.parabola.io/u/Emory_Stainbrook)\ **Post date:** [February 29, 2024, 9:40pm UTC](https://community.parabola.io/t/website-live-chatbox/1340/6 "2024-02-29T21:40:00Z")
Hi @Mark_Berry - It looks like the step isn’t able to auto-detect that starting date format. You should be able to enter the following in the text field under the dropdown in that section for the starting format: ddd D MMM YYYY Let me know if you have any questions!